Refund policy

At bringwater.store, we are committed to delivering high-quality hydration products designed for everyday performance. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items are not eligible for return:

  • Items marked as final sale
  • Gift cards
  • Used or damaged items (not due to our error)

3. Return Process

To initiate a return:

  1. Contact us at support@bringwater.store
  2. Provide your order number and reason for return
  3. Our team will review and provide return instructions

Returns sent without prior approval may not be accepted.

4. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

5. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, contact us

6. Exchanges

We only replace items if they are defective or damaged.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective
  • Shipping costs are non-refundable

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 7 days of delivery
  • Include photos for verification
    We will resolve the issue promptly at no additional cost.